Terms and Conditions

Terms and Conditions

GENERAL 

All orders are accepted by Snowdon Honey Farm and Winery are subject to these terms and conditions of sale, which supersede any previous terms and conditions. All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.
Orders can be sent by telephone or via the order form on this website.
All items subject to availability, an equivalent alternative will be sent in its place.

DELIVERY

Orders will usually be despatched by the next working day, however please allow up to 7 days for delivery.
If you require express delivery please request via email and we will endeavour to ensure this takes place.
Parcels will require a signature on delivery, our couriers only deliver during working hours so if you cannot be available to accept a parcel, please provide an alternative delivery address.

UK mainland addresses delivery charges will be calculated by weight at the checkout.  The rates will differ geographically for Northern Ireland, Isle of Man, Highlands, Scottish Isles, Isle of Wight and the Channel Islands.

Please contact us for overseas delivery charges.

Any claims for non delivery, shortages or breakages must be made within two days of delivery.

RETURNS

We will accept any goods returned unopened and undamaged for a full refund.

FAULTS

In the unlikely event that you have a fault with any of our products please contact the office on 01286 870218 immediately. Retain the jar or item and make a note of the batch number - all our products are handmade and may differ slightly from batch to batch.

PAYMENT 

Payment is by cheque only for phone orders, or by cheque or credit/debit card via  paypal with web site orders. Cheques are subject to clearance before delivery.We reserve the right to charge bank charges on cheques which are represented.We reserve the right to refuse any credit card transactions.

RESERVATION OF TITLE

The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.

PRIVACY POLICY

We will not divulge any information received to any third party.